Política de reembolso

Return Policy

Last updated: 07/04/2025

This Return Policy governs the terms under which Termolar Europa (hereinafter, “the Company”) accepts returns of products purchased through the website www.termolarue.com (hereinafter, “the Website”).

1. Products Eligible for Return

The customer may request a return only when the following conditions are met:

  • The product must not have been used or cured.
  • The product must be in its original condition, with no signs of use, wear, or alteration.
  • The return request must be made within 7 (seven) calendar days from the date the order was received.
  • The product must retain its original packaging and be returned in conditions suitable for resale.

2. Return Process

To initiate a return, the customer must contact the Company through the email address or contact form available on the Website, providing:

  • Full name
  • Order number
  • Reason for the return
  • Photos of the product in its current condition (optional but recommended)

Once the request is approved, the corresponding instructions for returning the product will be provided.

3. Shipping Costs

In the case of a voluntary return (without manufacturing defects or shipping errors), shipping costs will be borne by the customer.

If the return is due to an error on the part of the Company (defective or incorrect product), the Company will cover the corresponding shipping costs.

4. Refunds

Once the product has been received and its condition verified, the Company will issue the corresponding refund using the same payment method used by the customer. This process may take up to 7 business days from the receipt of the returned product.

5. Contact

For any questions related to returns, you can contact us at: